FAQs
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      1. Knowledge Base
      2. FAQs

      Why can't I login to TradeTrax?

      If you are unable to log in, consider:

      1. Your Password or Username might be typed incorrectly.

        • The Username field is NOT case-sensitive.

        • The Password field is case-sensitive.

      2. If you are on any mobile device and unable to log in, check if you have the latest version of the TradeTrax app downloaded.

        • Go to the app or mobile store to see if you have the latest version of TradeTrax downloaded.

      3. Try resetting your Password to resolve this issue. Visit the Reset Password guide here.